Questions, Answered

Switching technology is a big call. Here are the answers most bakery owners ask before saying yes.
Who it’s for & what to expect

BakeStreet is built for high-volume bakeries — the ones juggling custom orders, online sales, and a busy counter all at once. As a rule of thumb, you'll get the most out of it if you're taking 100+ future orders a month (in-store, by phone, email, DM, or anywhere else) and doing at least $500,000 in annual sales. If that sounds like your bakery, we're built for you. If you're smaller and growing, talk to us anyway — we'll be honest about whether the timing is right.

Honest answer: it depends. Every bakery is different — your menu, your team, your customers, the channels you sell through. That said, most bakery owners see a 15%+ lift in sales and save 25–30% of staff time within six months of going live. The bakeries that move fastest are the ones that lean in early — clean menu setup, team trained, online store live. We'll help you get there.

Security & privacy

Yes. Your bakery's data lives on enterprise-grade infrastructure with encryption in transit and at rest, role-based access for your team, and regular backups. Only people you invite can see your orders, customers, reports, and you decide who gets access to what. We follow industry-standard security practices so your business information stays private and protected.

Never. Your customer list is yours. We don't sell it, rent it, or share it with third parties, and we don't use it to market to your customers on someone else's behalf. The only time customer details leave BakeStreet is when you choose — for example, sending an order confirmation, a delivery handoff to your driver partner, or a review request after pickup.

Yes. Payments run through PCI-compliant payment processors — the same standards used by major retailers. Card details are tokenized, never stored on our servers, and protected end to end. Deposits, balances, refunds, and online checkout all go through the same secure rails, so you and your customers can move money with confidence.

Onboarding & support

Onboarding is hands-on, not hand-it-over. A dedicated specialist walks you through setup — importing your menu, configuring lead times, mapping upcharges, and connecting your online store and POS. Most bakeries live within a couple of weeks. We train your team, sit with you through your first busy weekend if you need it, and stay close until everything feels natural.

Less than you'd think. You bring your menu, pricing rules, and a sense of how your bakery runs day to day — we handle the building. Expect a few setup calls to confirm details, a short training session for your team, and a soft-launch period where we're on standby. After that, BakeStreet runs in the background, and you get back to baking.

You're not on your own. Every BakeStreet customer gets ongoing support from a real team that understands bakeries — not a generic ticket queue. Reach us by chat, email, or phone when something comes up, and we'll be there. No bots, no scripts, no waiting days for an answer.

Account & getting started

Your data stays safe on the cloud and always belongs to you. Only you and your team can access it. If you ever leave, just ask — we'll give you all your data.

You don't have to do much. We handle almost everything — your profile, online store, size chart, flavors, pricing, staff setup, all of it. All you do is subscribe and share a few basic details. We take it from there. We know running a bakery isn't easy, so we keep this part simple.

Yes, absolutely. You're not on your own. If you ever get stuck, have a question, or something doesn't feel right, our support team is here to help. You can reach out through chat, email, or schedule a call. We respond quickly, so you're not waiting around or feeling blocked.

Back office

BakeStreet is built around how real bakery teams work. Each person gets access based on their role — nothing more, nothing less. Here's how it's structured:

Owner Role

Full access. Complete visibility across sales, reports, financial data, settings — everything.

Manager Role

Access to daily operations, customer communications, payments, reporting, and team management — but without sensitive financial controls reserved for the owner.

Store Clerk Role

POS-focused access. They can take orders, process payments, and handle customer transactions — only the tools they need at the counter.

Kitchen Lead Role

Oversees kitchen workflow, assigns tasks, manages production schedules, and monitors order progress.

Kitchen Staff Role

Sees all assigned orders in read-only format, with the ability to update order status. This keeps managers and owners informed in real time.

You can assign as many team members as you like to any role. There are no limits. The goal is simple: clear responsibility, controlled access, and smooth teamwork.

Fees & billing

Yes. There is a one-time $2,500 implementation fee. This covers everything needed to get you fully up and running — from building your BakeStreet profile and configuring your system, to training your staff and guiding them through the transition.

We stay hands-on during your ramp-up period, making sure your team feels confident using the system in real situations. You'll also have access to an ongoing 24/7 US-based customer support team.

It's not just a setup. It's a guided launch with full support behind you.

Only for online orders — and it's simple. There is a small BakeStreet success fee added at checkout for online transactions. It's $2 or 1% of the order total (whichever is higher).

There are no fees on phone orders, in-store purchases, and manually entered orders. The fee applies only to online checkouts, and it's clearly shown to customers before they complete their purchase.

Our rates are based on your transaction volume and how payments are processed. Pricing starts at 2.9% + $0.30 per transaction.

From there, rates can improve depending on your monthly volume and whether payments are card-present (in-store) or card-not-present (online or over the phone). As your business grows, you may qualify for better pricing.

We review this with you upfront so there are no surprises — just clear, straightforward numbers.

No, we don't lock you into a contract. Our subscription is month-to-month. That means you stay because the system works for you — not because paperwork forces you to.

There are no penalties and no cancellation fees. If you ever decide to move on, just let us know. While we'd always hope to keep working together, we'll make sure the transition is smooth and respectful.

We believe in earning your trust every single month.

Hardware & setup

No, we don't sell hardware — and that's intentional. BakeStreet is built to be simple and flexible. You can install the BakeStreet app on almost any compatible device, and it instantly becomes your POS. No bulky systems. No complicated setup.

Most bakeries use devices they already own, which keeps your hardware costs low and your setup fast. It's lightweight, easy to install, and designed to get you up and running without friction.

We like to keep it simple and clear.

Step 1: Discovery
We learn how your bakery runs today — your orders, your team, your challenges, and what's slowing you down. Then we see together how BakeStreet can support you.
Step 2: Setup & Customization
Next, we work closely with you and your team. We understand your menu, pricing, lead times, workflows — all the little details that make your bakery unique. Then we build your BakeStreet profile around your way of working.
Step 3: Staff Training
Once everything is ready, we train your team. Front counter, kitchen, managers — everyone gets comfortable using the system in real situations.
Step 4: Guided Go-Live Support
After launch, we don't disappear. For the next few weeks, we stay closely involved. We check in regularly, answer questions, fine-tune settings, and make sure your team fully adapts.
You'll also have regular one-on-one meetings, ongoing guidance, and 24/7 customer support whenever you need help. Our goal is simple — not just to install software, but to make sure your team feels confident and in control.

Not necessarily. If your current POS runs on a touchscreen device with Windows 10 or higher, there's a good chance we can use what you already have. That means no unnecessary hardware purchases and no starting from scratch.

We'll review your setup first and guide you honestly.

Product & reporting

Yes. With BakeStreet, you get a BakeStreet template website built for how bakeries actually sell. It includes:

  • A Get a Quote form for custom cakes
  • A full online store
  • About Us page
  • Gallery
  • Integrated delivery options

Everything works together in one system — no patchwork tools.

You'll have access to clear, practical reports that help you stay in control of your business. This includes:

  • Sales reports
  • Payout reports
  • Revenue recognition
  • Tips tracking
  • Refund tracking

The goal is simple — you should always know exactly where your numbers stand.

Not at all. BakeStreet is designed to feel natural from day one. Most bakery owners and team members feel comfortable after just a few transactions.

And if questions ever come up, you're never alone. Our support team — real people — is always available to help.